Privacy Policy

PRIVACY AND SECURITY

In order to fulfil any order you may place via our website, it is necessary for us to collect certain information from you. The type of customer information we ask for includes name and address for billing and delivery purposes, day phone number, email address and product preferences.

Everten Online takes seriously the issue of customer's privacy, and has taken the appropriate measures to ensure with confidence thay any information given to us by our customers is protected. We recognise the sensitivity of your personal information and will never share your details with any other organisation.

From time to time Everten Online may email you a newsletter indicating new products, specials and discontinued lines. We respect your privacy and should you at any time which to discontinue contact with us please unsubscribe at the bottom of any email from us, or contact us by phone or email.

Terms & Conditions

This website is operated by KOG Direct (ABN: 32 345 989 816).

PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS WEB SITE (this "SITE"). By accessing or using this site, you agree to these terms of use. If you do not agree to these terms you may not use this site.

Copyright

All site design, text, graphics, interfaces, and the selection and arrangements there of are kog direct ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with kog direct or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without prior written permission of kog direct is strictly prohibited.

Trademarks

All trademarks, service marks, and trade names (collectively the "Marks") are proprietary to kog direct or other respective owners that have granted kog direct the right and license to use such Marks.

Disclaimer

THIS SITE IS INTENDED FOR USERS OVER THE AGE OF 18. THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY. TO THE MAXIMUM EXTENT PERMITTED BY THE LAW, KOG DIRECT DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUCH INFORMATION, SERVICES, PRODUCTS, AND MATERIALS, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND IMPLIED, WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. IN ADDITION, KOG DIRECT DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.

Limitation on Liability

IN NO EVENT SHALL KOG DIRECT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL, DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF KOG DIRECT HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE FROM THIS SITE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Price Match Guarantee

We guarantee to beat any prices on any item currently available at any other website or store which we have in stock by 5%.

§ Note that this is for items that are available for immediate purchase or delivery from other websites or stores.

§ This offer does not apply to auction sites.

§ kog direct extends this facility to our customers in good faith but reserves all rights in making a decision to Price Match a product.

Delivery Address Requirements

The delivery address you provide to K O G Direct must be one where the parcels can be delivered to you during normal business hours. You will have to sign for the parcels when they are delivered, so the delivery address must be one where you will be available to receive the goods and sign for them.

 

Please ensure that you provide your correct delivery address. All incorrectly addressed orders will be returned to K O G Direct . Where you were at fault regarding this error, you will be charged the additional postage required to send the product to your correct address as well as a $10 administration fee. In addition, where you were at fault, the original delivery fees incurred by you will not be refundable.

 

Delivery of Damaged, Faulty or Incorrect Goods

 

K O G Direct will replace all products if they arrive at their destination faulty or damaged, or if they are incorrect. If your parcel contains a damaged, faulty or incorrect product, please notify K O G Direct within 48 hours of your parcel being received and signed for by you. Replacements or refunds will not be given for notification after this time period. Once you notify us, we will provide instructions on how to return the product to us in an appropriate manner. Notification of faulty, damaged or incorrect products can be made to Merchant Hall by either e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it (please mark the email as urgent) or telephone on (03) 9706 4242.

K O G Direct will refund the return delivery costs for all faulty, damaged or incorrect products where K O G Direct was at fault. Furthermore, K O G Direct will pay for all costs incurred in sending you a replacement product.

K O G Direct reserves the right to test any returned product. If the product is deemed not faulty by K O G Direct, K O G Direct may, in its absolute discretion, refuse to replace the product or offer you a refund for the product. In this instance, the original product will be returned to you.

When a product is replaced, your replacement product becomes your property and the faulty product becomes our property. When a refund is given, the returned product becomes our property.

Return Authorisation Number for Faulty, Damaged or Incorrect Products

Authorisation from K O G Direct is required in order to obtain either a replacement product or a refund for faulty, damaged or incorrect products received and signed for by you from K O G Direct .K O G Direct will issue you with an authorisation number when you contact us regarding your damaged, faulty or incorrect product that has to be returned to K O G Direct by you. Products cannot be returned by you to K O G Direct without an authorisation number. The product must be returned to K O G Direct within 10 calendar days of the issuance of the authorization number. All products that are returned must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that were originally shipped with the product.

Undamaged Products - Replacement

K O G Direct will replace any undamaged product within 21 calendar days of purchase where the product is returned in its original condition (ie the original, unmarked packaging including any accessories, manuals, documentation and registration that were originally shipped with the product) within 21 calendar days, and is accompanied by proof of purchase in the form of either: (1) the Tax Invoice you received from Merchant Hall; and/or (2) the Delivery Docket you received from K O G Direct that was attached to the parcel when it was delivered to you.

K O G Direct will not refund delivery and handling charges on returns for incorrect choice, and products are to be returned to the store at the customer's own cost and risk. In addition, should you request a replacement product, you will have to pay for all delivery costs K O G Direct incurs in sending you a replacement product.

Please include the following information when you return the product to us:

§ a note explaining the reason for the return;

§ your contact telephone number (that is, your day or night time number – whatever is preferable to you. However, please indicate which number is the day time number and which is night time number) so that K O G Direct will be able to contact you; and

§ your order number (your order number is displayed on: (1) your Tax Invoice from Merchant Hall; (2) your Delivery Docket from Merchant Hall; and (3) the receipt page that was displayed on your computer screen as confirmation of your purchase, when you completed your purchase of the product online from K O G Direct ).

Refunds will only be offered where a replacement product cannot be provided. We will contact you to arrange a refund if K O G Direct is unable to replace or exchange the goods returned. We can process a refund by re-imbursing your credit card, or by posting a cheque.

A replacement product or refund will only be issued when K O G Direct has received the returned product.

When a product is replaced, your replacement product becomes your property and the returned product becomes our property. When a refund is given, the returned product becomes our property.

Privacy statement

PRIVACY AND SECURITY

In order to fulfil any order you may place via our website, it is necessary for us to collect certain information from you. The type of customer information we ask for includes name and address for billing and delivery purposes, day phone number, email address and product preferences.

Everten Online takes seriously the issue of customer's privacy, and has taken the appropriate measures to ensure with confidence thay any information given to us by our customers is protected. We recognise the sensitivity of your personal information and will never share your details with any other organisation.

From time to time Everten Online may email you a newsletter indicating new products, specials and discontinued lines. We respect your privacy and should you at any time which to discontinue contact with us please unsubscribe at the bottom of any email from us, or contact us by phone or email.

PRIVACY Policy

In order to fulfil any order you may place via our website kogDirect.com.au, it is necessary for us to collect certain information from you. The type of customer information we ask for includes name and address for billing and delivery purposes, day phone number and email address.

kog direct takes seriously the issue of customer's privacy, and has taken the appropriate measures to ensure with confidence that any information given to us by our customers is protected. We recognise the sensitivity of your personal information and will never share your details with any other organisation.

From time to time K O G Direct may email you a newsletter indicating new products, specials and discontinued lines. We respect your privacy and should you at any time which to discontinue contact with us please unsubscribe at the bottom of any email from us, or contact us by phone or email.

Privacy statement

PRIVACY AND SECURITY

In order to fulfil any order you may place via our website, it is necessary for us to collect certain information from you. The type of customer information we ask for includes name and address for billing and delivery purposes, day phone number, email address and product preferences.

Everten Online takes seriously the issue of customer's privacy, and has taken the appropriate measures to ensure with confidence thay any information given to us by our customers is protected. We recognise the sensitivity of your personal information and will never share your details with any other organisation.

From time to time Everten Online may email you a newsletter indicating new products, specials and discontinued lines. We respect your privacy and should you at any time which to discontinue contact with us please unsubscribe at the bottom of any email from us, or contact us by phone or email.

 
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